Senior Transformation Manager

4 days ago


Dublin, Dublin City, Ireland eir evo talent Full time
Job Description

The Senior Change Manager will be responsible for leading the introduction of new or changed services across the full Technology organisation and technical lifecycle.

This role exists to build and own an end-to-end service introduction strategy and framework, roll that out and support delivery and service management colleagues to deliver strong strategic business outcomes and is a key driver of transformation programme success.

  • Govern the change management process for the organisation, ensuring adherence to change policy and procedures.
  • Ensure that changes to assets are recorded and controlled appropriately.
  • Ability to implement controls and protocols to ensure compliance with security, regulatory, and data privacy requirements.
  • Liaise with the delivery and programme teams to ensure the correct process and governance is followed, as per the agreed-upon plan, ensuring new or changing services have fully developed end-to-end Service Management Models based on agreed and defined Service Acceptance Criteria / Service Management requirements.
  • Works closely with the Service Introduction function to ensure that all necessary steps in the process are authorized and implemented as per the approved plan, prior to changes proceeding.
  • Advocate for organisational commitment to asset control and adherence to process, working closely with various stakeholders to embed the process.
  • Provide training and support to end users and stakeholders on how to effectively utilize the Change Management process and related ServiceNow functionalities and features.
  • Co-ordinate, schedule and prioritise Change Requests, ensuring adherence to key SLAs and KPIs.
  • Design, build and run regular reporting for both the Service Management leadership team and senior Aer Lingus management, focusing on performance, including agreeing SLA's, key metrics and other performance indicators relating to Change Management.

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