Healthcare Operations Coordinator

4 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

**Company Overview**

Cpl Healthcare is a leading provider of healthcare staffing solutions in Ireland. We are committed to delivering exceptional service to our clients and candidates, and we are proud of our reputation for excellence.

Job Summary:

We are currently hiring for the German speaking market for Healthcare Operations Coordinator.

Main responsibilities:

  1. Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
  2. Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
  3. Becoming and remaining knowledgeable about client's products and community standards
  4. Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
  5. Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
  6. Recognising trends and patterns and escalating issues outside the company policy to the global team
  7. Identifying inefficiencies in workflows and suggesting solutions

Required Skills and Qualifications:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritise, solve problems and work as part of a team
  • Effective Time management & Prioritisation skills
  • Ability to consistently hit KPIs on time

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools

Others:

  • Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
  • Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).
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