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Luxury Retail Operations Manager

1 week ago

Maynooth, Co Kildare, Ireland Reiss Full time

About Reiss

We are a leading luxury brand with a strong presence in the market, offering high-quality and timeless designs through our stores, concessions, franchise operations, online platform, and app. Our continued success is built on intrinsic sustainability, quality, and elegance.

Our Common Purpose

We strive to grow our business by walking in the shoes of our customers, being exceptional in everything we do, and providing elevated customer service. For our retail teams, this means delivering a store environment that stands out in the market and working together to meet and exceed customer expectations and business goals.

This Role

You will join our Retail team as an Assistant Store Manager at our Kildare Outlet store on a fixed-term contract. As part of the team, you will ensure the store delivers premium customer service, achieves targets, and drives commercial and operational excellence. Your responsibilities will include overseeing the day-to-day running of the store, identifying opportunities to drive sales, achieving targeted KPIs, and implementing efficient operational processes.

Your Responsibilities

  • Supporting the Store Manager with the overall management of the store
  • Driving sales and maximizing profitability through effective product management and visual merchandising
  • Achieving targeted Key Performance Indicators (KPIs) and exceeding them where possible
  • Delivering regular training sessions to the team to enhance their skills and knowledge
  • Implementing and maintaining effective operational processes and procedures
  • Supporting with recruitment and conducting performance reviews
  • Deputizing for the Store Manager when necessary

What We Are Looking For

  • Previous retail management experience at a similar level
  • A passion for luxury or premium products (although all retail backgrounds are considered)
  • A proven track record of increasing overall business performance
  • Excellent customer service skills, with the ability to motivate and inspire the team to deliver exceptional service
  • Strong commercial product management skills, with the ability to analyze data and make informed decisions
  • The ability to work flexibly, covering various aspects of the role, including customer service, operations, technical, and visual elements
  • Confidence under pressure, with the ability to thrive in a fast-paced retail environment
  • Self-motivation, focus, and drive to achieve team and individual goals
  • Excellent people management skills, with the ability to bring out the best in your team
  • Good written and verbal communication skills

What We Offer

  • Seasonal business wear allowance
  • Generous employee discount
  • Rewarding bonus and commission structures
  • Wellbeing and financial support through our Employee Assistance Programme
  • Low monthly cost health support through our medical cash plan
  • Fitness discounts
  • FAMILY FRIENDLY POLICIES INCLUDING ENHANCED PARENTAL PAY
  • Annual leave of 23 days
  • Employee referral scheme
  • Career development opportunities