Sales Experience Specialist

1 week ago

Limerick, Limerick, Ireland beBeeAmbassador Full time €35,000
Customer Experience Ambassador

Delivering exceptional customer experiences is the cornerstone of our business.

Rather than simply meet customers' expectations, we strive to exceed them at every turn. Our Customer Experience Ambassadors are instrumental in achieving this goal by providing personal and proactive service that sets us apart from other retailers.

  • Key Responsibilities:
  • Deliver outstanding customer service by being approachable, patient and professional in all interactions
  • Understand customer needs and provide solutions tailored to their requirements
  • Take ownership of customer issues and resolve them promptly and effectively
  • Promote self-service initiatives through our mobile app to enhance customer autonomy
  • Drive sales within your store by selling products and services in a consultative and solution-focused manner
Working Collaboratively
  • Work as part of a dynamic team, fostering open communication and collaboration to achieve shared goals
  • Support, motivate and encourage colleagues to succeed and achieve targets
  • Liaise with cross-functional teams to provide prompt and effective solutions to customers
Initiative and Innovation
  • Display initiative and a willingness to go above and beyond to deliver exceptional results
  • Stay up-to-date with industry trends and competitor activity to drive business growth and improvement
  • Identify opportunities for process improvements and suggest innovative solutions to enhance customer experience and operational efficiency
Additional Expectations
  • Ensure stores maintain high standards of presentation, cleanliness and overall appearance
  • Demonstrate responsibility for adhering to company policies and procedures during store audits

The skills we're looking for include:

  • Previous experience in retail, sales or customer-facing roles
  • Flexibility around working hours, including evenings and weekends
  • A keen interest in technology and a desire to learn, with excellent communication skills
  • A confident and sociable team player who can work towards individual and team goals
  • A self-motivated, patient and personable individual with strong attention to detail and negotiation skills

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