Cloud Technical Solutions Expert
2 days ago
About the Role
We are looking for a skilled Cloud Technical Solutions Engineer to join our global team. As a key member of our support team, you will play a vital role in helping customers successfully transition to Google Cloud.
Your responsibilities will include troubleshooting technical challenges for customers, debugging issues, and providing expert-level guidance on cloud-based systems. You will also be responsible for making improvements to our products, tools, and documentation to ensure seamless customer adoption.
In this exciting role, you will have the opportunity to work with a diverse range of customers and stakeholders, leveraging your exceptional communication skills to advocate for their needs and drive business growth.
Key Qualifications
- Bachelor's degree in Science, Technology, Engineering, or Mathematics (or equivalent practical experience)
- 4+ years of experience in reading/debugging coding languages and virtualization/orchestration frameworks
- Experience in troubleshooting/advocating for customer needs and triaging technical issues
- Proficiency in Linux/Unix or Windows systems, from kernel to shell, file systems, and client-server protocols
- Fluent communication skills in English and Mandarin
PREFERRED QUALIFICATIONS
- Experience debugging workload issues across large-scale, multi-node environments
- Experience with exploratory kernel debugging and performance analysis of containerized systems
- Knowledge of Computer Networking concepts (e.g., TCP/IP, Routing, Load balancing)
- Experience working with public cloud services and infrastructure
- Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP)
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