Desktop Support Professional

1 day ago

Dublin, Dublin City, Ireland beBeeDesktop Full time

Role Overview

eir evo talent is seeking a skilled Desktop Support Engineer to join their team. This is a long-term day rate contract located in Dublin 8.

This role requires the ability to resolve complex end-user hardware and software problems that cannot be dealt with by the Helpdesk. The ideal candidate will have experience working with Active Directory, creating users, doing password resets, account removals/transfers, Group Policy, and User Permissions.

  • Responsibilities:
  • Resolving end-user hardware and software problems that cannot be dealt with by the Helpdesk
  • Documenting and communicating solutions to issues
  • Working with Active Directory creating users, doing password resets, account removals/transfers, Group Policy and User Permissions.
  • Dealing with all end User Hardware/Software problems that cannot be resolved by the Helpdesk. This could include issues with local software, network connectivity, printing, PC performance.
  • Mobile Phones
  • Audio-visual
  • Windows Updates
  • Printing
  • Releasing Emails or Websites blocked by an email or web filter.

Requirements

The successful candidate will have at least 6 years' experience working in a Level 2 Desktop Role; previous experience working with Active Directory creating users, doing password resets, account removals/transfers, Group Policy and User Permissions; previous experience in dealing with all end User Hardware/Software problems that cannot be resolved by the Helpdesk. This could include issues with local software, network connectivity, printing, PC performance. They will also have experience in dealing with at least 3 of the following: Citrix, Mobile Phones, Audio-visual, VMWare, Windows Updates, Releasing Emails or Websites blocked by an email or web filter.

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

We are an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. We apply all relevant Data Protection laws when processing your Personal Data.

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