Customer Service Advocate

2 weeks ago

Dunboyne, Meath, Ireland beBeeCustomerService Full time €35,000 - €55,000
Job Summary

This role offers the opportunity to play a key part in supporting internal and external sales operations by processing customer orders, resolving queries, and maintaining accurate records.

About the Job

As a Customer Service Representative, you will be the first point of contact for many customers, ensuring they receive timely, professional, and helpful service. The ideal candidate will have excellent attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

The successful candidate will be responsible for processing customer orders received via website or email promptly and accurately. They will confirm orders, advise customers of delivery schedules or stock issues, and suggest suitable alternatives. This role requires proficiency in CRM systems such as NetSuite and Microsoft Office Suite.

Key Responsibilities
  1. Process customer orders received via website or email promptly and accurately.
  2. Confirm orders, advise customers of delivery schedules or stock issues, and suggest suitable alternatives.
  3. Provide product information or escalate queries to Key Account Managers as needed.
  4. Respond promptly to email queries, acknowledging receipt within one hour and ensuring timely follow-up.
  5. Handle phone calls and emails, resolving queries related to dispatch, shipping, and stock availability.
  6. Address pricing discrepancies in purchase orders, liaising with Key Account Managers where necessary.
  7. Handle return authorisations, arrange uplifts, and notify the Head of Internal Sales regarding refunds or credits.
  8. Process customer returns in compliance with GDP guidelines and Medguard SOP.
Requirements
  • 2+ years of experience in a customer service or internal sales role, preferably in a healthcare or regulated environment.
  • Proficiency in CRM systems such as NetSuite and Microsoft Office Suite.
  • Strong attention to detail and accuracy in data entry and recordkeeping.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
What We Offer

This role offers the opportunity to work in a dynamic and supportive environment. You will be part of a team that is dedicated to delivering exceptional service to our customers.

As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a range of areas, including customer service, sales, and administration.

We offer a competitive salary and benefits package, including training and development opportunities.

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