Leader of Excellent Service

2 weeks ago

Belfast, Ireland beBeeCustomerExperience Full time €30,000 - €38,000

Job Title:

Team Leader - Customer Experience
  • Lead a team of customer service professionals to deliver exceptional service and achieve business objectives.
  • Manage day-to-day operations, focusing on customer satisfaction, employee development, and process improvement.

About the Role:

As a Team Leader - Customer Experience, you will be responsible for leading a high-performing team that consistently delivers excellent customer service. Your primary focus will be on managing daily operations, developing your team members, and implementing processes to improve customer satisfaction and business outcomes.

Key Responsibilities:

  • Lead and motivate a team of customer service representatives to achieve sales targets and improve customer satisfaction.
  • Develop and implement effective training programs to enhance the skills and knowledge of your team members.
  • Monitor and analyze customer feedback to identify areas for improvement and develop strategies to address customer concerns.

Requirements:

  • Proven leadership experience in a customer-facing environment.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and prioritize multiple tasks simultaneously.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A supportive and collaborative work environment.

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