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Technical Support Director
2 weeks ago
This role requires a leader with extensive experience in managing teams of technical support engineers. The successful candidate will oversee the planning, execution, and evaluation of team activities to ensure they meet organizational objectives.
- The director will lead by example, demonstrating expertise in troubleshooting and resolving complex technical issues.
- The position involves mentoring and developing a team of managers who are responsible for responding to client requests, reproducing and troubleshooting issues, and working with Datadog's 400+ integrations.
Key Skills:
- Strong leadership skills with experience in people management and/or mentorship.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- A critical thinker with a customer-centric approach.
- Experienced in implementing process improvements and aligning teams to global standards.
Benefits:
- Opportunity to develop your skills and career within a fast-paced organization.
- Continuous professional development and training opportunities.
- Product training to enhance your understanding of our products and services.
We value diversity and inclusion in the workplace and welcome applications from candidates with diverse backgrounds and experiences.
