Operations Manager, Limerick

4 days ago


Limerick, Limerick, Ireland TN Ireland Full time
Job Description

The role of the Operations Specialist in TN Ireland is to provide critical support to case management teams throughout the Department.

Key Responsibilities:

  • Engage with colleagues and stakeholders in a positive way to deliver fair customer outcomes.
  • Issue regulatory letters to ensure compliance with regulatory obligations and prevent breaches.
  • Manage mailboxes to respond to requests and queries promptly.
  • Complete daily reports to identify regulatory breaches and escalate them accordingly.
  • Test non-PSR complaints to ensure they are managed according to regulatory timelines.
  • Perform other tasks to support the overall Operations team in achieving business goals.

About Us:

TN Ireland is committed to delivering fair customer outcomes. Our complaints and errors management model provides an excellent customer journey when needed most.

Why This Role?

This is a key role within the Operations Team, contributing to the delivery of our CC&O mission. As an Operations Specialist, you will have the opportunity to make a significant impact on our customers' experiences.



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