Technical Operations Lead
7 days ago
This role offers a unique opportunity for an experienced ICT Operations Manager to lead the ICT Operations team within the ICT Programme. As part of the eir evo talent team, you will oversee and manage the client's ICT infrastructure, ensuring efficient and reliable operations. This permanent position is based in Wexford, with hybrid options available.
Responsibilities and Accountabilities
The successful candidate will be responsible for overseeing the daily operations of the client's ICT infrastructure, ensuring the functionality and performance of all systems, applications, and networks. Key responsibilities include implementing routine maintenance, updates, and proactive measures to ensure high availability and reliability of ICT services, identifying and addressing potential issues before they become critical problems, and managing and leading a team of ICT professionals. Additionally, the candidate will be responsible for coordinating with external vendors, evaluating their performance and ensuring compliance with Service Level Agreements (SLAs).
Requirements and Essential Skills
Candidates must meet one of the following educational and experience criteria: A qualification at NFQ Level 8 (or equivalent) in Computer Science, Business Information Systems, Science, Engineering, or a related field, with at least five years of relevant experience in ICT Operations. Alternatively, candidates can have a qualification at NFQ Level 7 (or equivalent) in a relevant field, with at least seven years of experience in ICT Operations, or a qualification at NFQ Level 6 (or equivalent) in a relevant field, with at least eight years of experience in ICT Operations. Strong technical expertise and demonstrated experience in networking, firewall and server management, incident management, cloud technologies (Azure and Microsoft 365), DevOps, and backup/disaster recovery are essential. A proven track record of fostering collaboration to manage ICT interdependencies and challenges, as well as excellent interpersonal and leadership skills, are also required.
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