
Senior Customer Experience Specialist
3 days ago
About our Motor Retail Business:
We are a leading motor retailer, representing top vehicle brands in Ireland.
As a result of our expansion, we're seeking motivated individuals to join our successful Aftersales team.
We're looking for customer-focused individuals passionate about delivering exceptional service and results.
About the Role:
You'll be part of a team recognised for providing outstanding customer service and maintaining high industry standards.
Your role will be to ensure our customers' expectations are met, providing you with skills and knowledge to deliver outstanding service and solutions.
Key Responsibilities:- Be the first and last point of contact with service customers
- Take customer bookings and scheduling services and repairs efficiently
- Communicate work and faults to technicians effectively
- Handle customer complaints and provide advice on vehicle care and warranty retention professionally
- Sales/advice for accessories and modifications that meet customer needs
- Collate information for CSI and take orders from customers promptly
- Maintain an ordered stock room and find parts from stock quickly
- Raise invoices and liaise with other staff members accurately
We're looking for:
- Experience as a Service Advisor in the motor industry, preferably with a strong track record of achievement
- Excellent customer service skills, professional appearance, and work ethic
- Demonstrable ability to meet and exceed targets and KPIs
- IT literacy, including Microsoft Office suite, with the ability to learn new software quickly
- Self-motivating and able to manage own workload effectively
- Highly organised and focused on delivering results
- Ability to work equally well alone or as part of a wider team, communicating effectively
- Excellent numerical skills, with attention to detail
- A full driving licence, with a clean driving record
- Competitive salary and bonus scheme
- Company pension scheme and bike-to-work scheme
- Employee assistance program and in-house qualifications
- Referral program and a clean and safe working environment
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