IT Service Quality Director

4 days ago


Dublin, Dublin City, Ireland Ntt Data Full time
Responsibilities
Ntt Data seeks a professional with experience in IT service assurance to fill the role of Digital Service Excellence Manager. The candidate will be responsible for service assurance of all services within a specific business area and assist technical leads in maintaining service standards.

Key responsibilities will include:
• Incident and problem management
• Live incident swift response team coordination
• Problem management and engineering activity coordination
• On-call production system monitoring
• Mailbox change control and full awareness of production change plans

The ideal candidate will have a strong understanding of IT service management principles and be able to develop effective strategies to improve service quality.

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