Technical Support Engineer

3 days ago


Dublin, Dublin City, Ireland IT Search and Selection Full time

IT Search and Selection is seeking an experienced Technical Support Engineer to join our team. This role will involve direct communication with customers, troubleshooting technical issues, and collaborating with first-line engineers.

About the Role
  • This is a hybrid working role requiring 2-3 days in-office/remote.
Key Responsibilities
  • Assist customers and 1st Line Engineers in diagnosing, troubleshooting, and resolving technical issues.
  • Review support tickets to identify areas for improvement and provide constructive feedback.
  • Provide technical support with routers, switches, and firewalls, as well as configure network equipment for voice and data transmissions.
Requirements
  • Experience from a similar position, preferably with knowledge of SIP protocol and IP networking tracing tools.
  • Diagnosing and troubleshooting issues with VoIP phones, including Yealink, Cisco, Poly, and Snom.
  • Networking knowledge, including IP addressing, subnetting, DHCP, and DNS, at CCNA or CompTIA Network+ level.
  • Ability to troubleshoot broadband connectivity issues and log faults with service providers.
  • Familiarity with Linux, Google Apps, Windows OS, and Microsoft Office products.
  • Experience with remote management software, such as TeamViewer.

*Please note that we can only accept applications from applicants eligible to work in Ireland.



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