Operational Excellence Lead

2 days ago

Belfast, Ireland beBeeLeadership Full time €40,000 - €52,000
Key Roles: Assistant Manager - Process

Main Job Objective:

The Process Assistant Manager will support the Business Operations Head and wider team in ensuring that all operations are executed accurately and within required timeframes.


This role plays a key part in enhancing operational efficiency and improving customer experience by designing, implementing, and monitoring processes across the department.


You will join a professional and collaborative team during a pivotal stage of project development.


Main Responsibilities:

  • Lead, motivate, and support the team in line with Leadership Principles; deputise for the Business Operations Head on HR, people management, and efficiency planning matters.
  • Collaborate cross-functionally to design and optimise end-to-end staff and customer journey processes, driving improvements and implementing business change.
  • Research, map, and refine processes to enhance the customer journey, working closely with Insight, BI, and Analytics teams to deliver effective improvement plans.
  • Partner with IT to identify opportunities for automation and digitalisation to streamline operations and improve the customer experience.
  • Develop and deliver clear, engaging reporting mechanisms to track and demonstrate progress against departmental objectives.
  • Conduct regular performance appraisals, identifying development needs and implementing targeted improvement plans for team members.
  • Ensure accuracy and attention to detail in all data exchanged with customers and production teams.
  • Prioritise effectively under pressure, managing conflicting demands while maintaining high-quality outcomes and meeting tight deadlines.
  • Build strong relationships across all levels of the organisation; demonstrate excellent interpersonal, verbal, and written communication skills.
  • Maintain positive working relationships, while ensuring absenteeism and lateness are minimised within the team.
  • Carry out additional reasonable duties as required, ensuring compliance with company policies, including Equal Opportunities, Harassment, Health & Safety, and Training.

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