Client Service Delivery Expert

2 days ago


Limerick, Limerick, Ireland Matrix Recruitment Group Full time

Your New Job

  1. Oversee the day-to-day operations of transfer agency services, ensuring high-quality service delivery.
  2. Collaborate with operational teams to meet deadlines and service-level agreements.
  3. Act as the primary point of contact for clients, addressing queries and resolving issues efficiently.
  4. Participate in client meetings, audits, and due diligence visits.
  5. Monitor and review performance metrics, ensuring compliance with internal and external standards.
  6. Support the development and implementation of new service offerings.
  7. Provide insights on regulatory changes and operational improvements.
  8. Manage and escalate operational challenges, working closely with internal stakeholders.
  9. Lead projects related to client onboarding and service enhancements.
  10. Promote a culture of service excellence and continuous improvement.

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