Cloud Support Specialist

2 days ago


Dublin, Dublin City, Ireland Amazon Full time

At Amazon, we are seeking a skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be the primary point of contact for our customers, providing technical support and guidance on our cloud-based services. Your expertise in monitoring and troubleshooting will enable you to resolve complex issues efficiently, ensuring our customers receive exceptional service.

The ideal candidate will possess excellent communication skills, with the ability to articulate technical information to both technical and non-technical audiences. You will work closely with cross-functional teams to identify and resolve customer issues, leveraging your extensive knowledge of cloud technologies to drive solutions. If you have a passion for delivering outstanding customer experiences and a knack for navigating complex technical environments, this role may be the perfect fit for you.

Responsibilities
  1. Provide top-notch technical support to customers via various channels, including phone, email, and live chat.
  2. Maintain a deep understanding of AWS services and their applications, staying up-to-date with new features and releases.
  3. Collaborate with internal stakeholders to develop and implement processes that enhance customer satisfaction and experience.
  4. Develop and deliver training programs to help customers maximize their use of AWS services.

We offer a dynamic and supportive work environment that fosters growth and development. Our inclusive culture encourages diverse perspectives and ideas, empowering employees to reach their full potential. Join us in shaping the future of cloud computing and helping businesses achieve success.



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