Insurance Claims Resolution Specialist
4 days ago
Job Description:
As an Insurance Claims Resolution Specialist with TN Ireland, you will play a pivotal role in meeting the insurance needs of our valued customers and guiding them through the claims process.
About the Role:
- Claimant Support: Offer comprehensive support and guidance to claimants throughout their claims journey, ensuring timely resolutions and exceptional customer service.
- Caseload Management: Manage and prioritise your caseload effectively, ensuring timely resolutions and exceptional customer service.
- Technical Expertise: Analyse claim details to ensure adherence to policy conditions.
- Effective Claim Strategies: Utilise your technical expertise to devise and implement effective claim management strategies tailored to each case.
- Meticulous Documentation: Ensure meticulous documentation and information gathering during investigations.
- Claims Files Maintenance: Maintain accurate and updated claims files.
- Collaboration: Collaborate with legal professionals and other stakeholders to negotiate successful claim outcomes.
- Cost Control: Focus on controlling claim costs while meeting customer and regulatory expectations.
- Provider Bordereaux Processing: Process provider bordereaux, including windscreen, car rental, and motor assessor invoices, where applicable.
- Authority Limits: Operate within predefined authority limits.
Your Skills:
- Collaborative Learning: Engage in collaborative learning with internal departments such as underwriting and compliance.
- Industry Expertise: Benefit from exposure to senior management, leveraging their extensive industry experience.
- External Partnerships: Collaborate with external experts to achieve optimal claim resolutions and deliver exceptional customer service.
- Professional Growth: Grow professionally within a dynamic and expanding organisation.
- Preferred Qualifications: Preferred qualifications include professional designations such as APA, CIP, MDI, and ACII.
- No Prior Experience Required: While prior motor claims handling experience is advantageous, it is not essential as role-specific training will be provided.
- Key Skills: Exceptional communication and negotiation skills, strong attention to detail and organisational abilities, ability to thrive in a collaborative team environment.
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