US HealthCare Specialist

1 day ago

Limerick, Limerick, Ireland beBeeHealthcare Full time €32,000 - €42,000

English Healthcare Representative- Remote page is loaded. English Healthcare Representative- Remote.

About the Job

This position involves assisting customers with their queries over the phone regarding their US Healthcare plans. The successful candidate will have a passion for excellence in treating and caring for customers, especially senior citizens.

Responsibilities:
  • Professionally handle a high volume of incoming calls.
  • Gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services.
  • Ability to utilize and navigate multiple systems simultaneously.
  • Be dependable and meet all attendance requirements.
  • Resolve customer issues via one call resolution guidelines and/or escalated process.
  • Meet or exceed company and client performance metrics.
  • Maintain a balance between company policy and client benefit in decision making.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
Requirements:
  • Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens.
  • Strong decision-making and analytical abilities.
  • Ability to identify customer needs and clearly articulate products and services.
  • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Meet all attendance and dependability requirements.
  • Be a team player.
About Us

We deliver happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world's biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.

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