Technical Support Specialist

1 week ago


Dublin, Dublin City, Ireland Cpl Full time
Company Overview
SiriusXM is a leading audio entertainment company that delivers subscription and ad-supported audio experiences for listeners worldwide. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love.

Job Description
The Production Services Operations Team is responsible for handling production operations and support for critical applications, including billing systems, supply chain management, and identity systems. As a Technical Support Specialist, you will provide production support, troubleshoot incidents, and develop automation scripts to improve system efficiency.

Key Responsibilities
  1. Provide technical support for critical applications, including Portal Infranet Billing Systems, Salesforce Service Cloud, Stripe, and other integrated platforms.
  2. Troubleshoot and resolve incidents related to application performance, functionality, and integration.
  3. Develop and maintain shell scripts to automate routine tasks and processes.
  4. Integrate various tools to streamline operations and improve workflow efficiency.

Requirements
To be successful in this role, you will need:
  • A strong background in computer systems management and monitoring, with experience operating and supporting complex integrated billing, payment or supply chain systems.
  • Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
  • Proficiency in shell scripting and API integration for automation.
  • Experience supporting applications built on Oracle, Java, ESB, and microservices architecture.

What We Offer
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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