Customer Solutions Specialist
6 days ago
About the Role
This role will involve managing a portfolio of customers, identifying customer needs, opportunities, market trends and analysing competitors. You will develop a comprehensive understanding of the sector, building long-term relationships and winning new customers, in accordance with pre-agreed targets, and in coordination with the divisional key business manager.
Main Responsibilities
The main responsibilities of this role include:
- Developing a comprehensive understanding of the sector, identifying customer needs, opportunities, market trends and analysing competitors.
- Selling additional work to customers, either as upgrades to service, expanding the number of sites we service, or selling solutions to particular problems.
- Maintaining a comprehensive knowledge of operational best practice and advising on best practice and current guidelines.
Requirements
To be successful in this role, you will need:
- Detailed and technical understanding of business procedures, policies, services and products.
- Internal and external influencing skills, including development and execution of new business development strategies.
- Strong interpersonal and communication skills both written and oral, as well as presentation skills.
Benefits
We offer a competitive salary, job stability & security, progression opportunities, 20 annual leave days, access to company pension, employee assistance program, refer a friend bonus scheme, cycle to work scheme, and many more benefits that contribute to your overall wellbeing and success.
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