Enterprise Business Solutions Expert

5 days ago

Cork, Cork, Ireland beBeeTechnical Full time €60,000 - €100,000

The role of a Technical Account Manager is vital in the ever-evolving world of enterprise IT.

Organizations face numerous challenges daily, and this is why they need dedicated teams to help create true IT resilience for their data, infrastructure, and systems.

Our team provides software solutions that empower users and data, streamline IT operations, and harden cybersecurity from the inside out.

Job Responsibilities
  • Act as a primary point of contact for assigned accounts and lead cross-functional teams to effectively address critical product issues at customer sites.
  • Develop and execute action plans to resolve critical product issues impacting the customer or business relationship.
  • Develop strong partnerships with customers' business and operational leaders to drive focus on product value realization.
  • Advocate for customers during onboarding efforts and assist with coordination and execution of operational tasks such as training and knowledge transfer.
  • Ensure timely and successful delivery of new solutions according to company objectives.
  • Understand short-term and long-term business objectives of each customer, enabling them to achieve those goals and objectives using our products.
  • Provide proactive guidance, planning, and recommendations for achieving and maintaining overall health of a customer's environment.
  • Be an internal advocate for the customer to facilitate resolution of customer issues through coordination of efforts among internal organizations (technical support, incident and escalation management, product development, product management, and executive leadership teams).
  • Analyze tickets and interactions, identifying education requirements.
  • Deliver QBRs with customers in conjunction with sales to review service levels, product health, usage metrics, and customer environment performance.
  • Work with relevant technical teams to proactively handle customer configurations and recommend customer environment upgrades and add-ons.
  • Maintain close working relationships with multiple organizations, including Support, Pre-Sales, PSO, CSM, and Sales.
  • Understand and communicate customer needs to the Account Team.
  • Keep customers informed of key information critical to their success (e.g., product roadmaps, new product releases, best practices, customer events, or organizational changes).
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 4+ years proven experience as Technical Account Manager or similar role in IT industry.
  • Strong technical background with knowledge of database and systems management, Active Directory, and Office 365 management, Saas Technologies, Cybersecurity.
  • Languages: Fluent Written and Spoken English required.
  • Excellent communication and interpersonal skills, with ability to build and maintain relationships.
  • Problem-solving skills and ability to think strategically.
  • Experience with project management and ability to manage multiple priorities.
  • Proficiency in using CRM software and other relevant tools.
  • Ability to obtain a strong understanding of product or solutions value to customers' business.
  • Ability to develop a high-level understanding of product/solutions architecture, components, and configuration.
  • Ability to learn to navigate various screens and components of product/solution.

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