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Senior Customer Service Leader
3 weeks ago
We are looking for a Customer Experience Manager to lead our department and team in delivering exceptional customer experiences.
Job DescriptionThe role of the Customer Experience Manager is to oversee the day-to-day operations of the department, ensuring that all customers receive a positive experience. This includes managing staff, developing and implementing customer service strategies, and maintaining high standards of quality and safety.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Manage and develop a team of customer service representatives to ensure they have the skills and knowledge needed to deliver excellent customer service.
- Maintain high standards of quality and safety in the department.
Key Responsibilities:
