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IT Support Team Lead
3 weeks ago
We are seeking an experienced IT professional to lead our technical support team and provide expertise in various areas.
Key Responsibilities:- Lead and mentor a team providing IT support on diverse technical issues.
- Maintain organization and accuracy, prioritize tasks efficiently.
- Assist in mentoring and training team members to enhance their skills.
- Analyze user requirements with commercial insight.
- Diagnose and resolve complex technical problems.
- Stay updated on emerging technologies to improve services.
The ideal candidate will possess strong leadership skills, excellent communication skills, and the ability to multitask and work under pressure.
Requirements:- Minimum 3 years of experience in technical support with leadership experience.
- Project management skills, including proposal writing.
- Strong knowledge of operating systems, networking, and hardware.
- Excellent communication skills, ability to explain technical concepts clearly.
- Ability to multitask and work under pressure.
- Logical thinking and problem-solving skills.
- Microsoft & Apple Operating Systems
- Kaseya & Datto Products
- Office365 & Intune
- Desktop/mobile support
- Android and iPhone devices
- Point of Sale (PoS)/Electronic Point of Sale (EPoS)
- Industry certifications (e.g., CompTIA A+, Network+) preferred.
