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Market Support Specialist

1 week ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

About the Job:

We are seeking a highly skilled and experienced Market Support Specialist to join our team in Dublin. As a Market Support Specialist, you will be responsible for providing excellent customer service, investigating and resolving reported issues, and enforcing client terms of use.

Key Responsibilities:

  • Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
  • Enforce client terms of use by carefully monitoring reports of abuse on the site.
  • Become knowledgeable about client products and community standards.
  • Use market-specific knowledge and insights to find scalable solutions to improve support for our community of users.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience.

Requirements:

  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability.
  • Fluent level of Dutch language in oral and written communication, with an in-depth understanding of culture and social trends in the region.