User Success Specialist

2 days ago


Dublin, Dublin City, Ireland Wix Full time
About the Job

This is an exciting opportunity to join our Customer Care team as a Customer Care Expert. In this role, you'll have the chance to make a real impact on our users' experiences.

You'll work closely with our Product team to deeply understand Wix technologies and services. This involves analyzing user behavior, content suitability, and content relevance to determine effects on user satisfaction.

We're looking for a proactive problem-solver who can work independently, taking initiative to seek solutions. You'll need to be proficient in Italian and fluent in English, with at least 1 year of customer service experience.

  • Key Responsibilities:
  • Provide care to our users through calls, chats, and email
  • Get to know each user's business goals, uncover their needs, and help guide them through their journey
  • Develop and maintain positive customer relations and satisfaction
  • Work with all other departments and product teams, and stay aligned about users' needs


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