User Experience Support Specialist

2 days ago


Dublin, Dublin City, Ireland Openai Full time

About the Role

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We are seeking a dedicated and experienced individual to join our User Operations team as a Technical Customer Advocate.

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In this role, you will be responsible for interacting directly with our customers through support tickets and Slack messages, troubleshooting complex issues and providing ownership and education on the use of our platforms.

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You will be among the foremost experts on everything related to OpenAI products and the last line of defense before our core Product and Engineering teams.

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Partner with engineering and customer teams to resolve issues, engaging with senior leaders and teams internally or with customers as needed.

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Foster a supportive and productive work culture within the User Operations team.

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About Us

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OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

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We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.

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AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Required Skills and Qualifications

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  • 5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments.\
  • Excellent problem-solving skills and the ability to comprehend and communicate complex technical issues.\
  • Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.\
  • Humble attitude, eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.\
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Benefits

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  • Total compensation includes an annual salary, generous equity, and benefits.\
  • Medical, dental, and vision insurance for you and your family.\
  • Mental health and wellness support.\
  • PRSA plan with 6% employer matching.\
  • Unlimited time off.\
  • Annual learning & development stipend ($1,500 USD equivalent per year).\


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