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Branch Banking Expert

1 week ago

Nenagh, County Tipperary, Ireland Aib Group Full time

AIB Group is committed to being the best bank in every community, delivering exceptional customer service and driving business growth in our Branch Banking division. As a Branch Banking Expert, you will play a key role in ensuring AIB can deliver outstanding service to our customers every day.

The successful candidate will be responsible for providing expert guidance and support to customers on sales and service-related queries, identifying opportunities to enhance the customer experience and drive business growth while ensuring compliance with policies and procedures.

Key accountabilities include:

  • Providing expert guidance and support to customers on sales and service-related queries
  • Proactively identifying and executing opportunities to enhance the customer experience and drive business growth
  • Championing digital enablement, encouraging customers to embrace digital banking solutions while ensuring a seamless and high-quality service experience
  • Collaborating effectively across teams to achieve shared objectives and contribute to AIB's success

This role requires a proven ability to build strong customer relationships, represent AIB with expertise and confidence, and demonstrate excellent problem-solving abilities. If you are passionate about delivering exceptional customer service and finding innovative ways to enhance the customer experience, we encourage you to apply.

We offer a range of benefits, including a market-leading pension scheme, healthcare scheme, variable pay, employee assistance programme, family leave options, and two volunteer days per year. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.