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Customer Support Representative

3 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time

Job Summary:

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We are seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

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About the Role:

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This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. You will be working as part of a close-knit team to deliver customized BPO solutions to our clients.

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Responsibilities:

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  • Handle high-volume inbound and outbound calls, emails, and web chats in an effective and efficient manner">
  • Provide exceptional customer service and support to our clients">
  • Analyze and resolve customer complaints in a timely and professional manner">
  • Work closely with other departments to meet and exceed individual and team performance targets">
  • Demonstrate initiative and set high standards of professionalism in all business dealings">
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Requirements:

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  • Customer Service: Provide excellent customer service and support to our clients">
  • Administration: Accurately and efficiently handle incoming and outgoing mail">
  • Customer Focus: Increase customer satisfaction through the delivery of excellent service">
  • People and Workflow Management: Manage own time and priorities and remain focused, positive, and enthusiastic when issues are encountered">
  • Colleagues: Work positively as part of a team and support and motivate others to achieve team objectives">
  • Operational Effectiveness: Deliver consistent performance through adherence to the appropriate processes">
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Desirable Qualifications:

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  • Experience in a customer service role">
  • Experience in a call center type environment">
  • Work experience in a role with a high priority on data entry accuracy and the requirement to meet strict timelines">
  • Certified in computer basics to ECDL or equivalent level">
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What We Offer:

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  • Hybrid-working model">
  • Extensive Training & Development">
  • Internal career progression opportunities">
  • Employee assistance programme (EAP)">
  • Hive medical cash plan">
  • PRSA Scheme">
  • Employee engagement initiatives">
  • Bike to work scheme">
  • Free parking on-site">