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Night Operations Manager
1 week ago
Overview
The Night Operations Manager will play a pivotal role in achieving key objectives, focusing on service to all Network depots, cost, productivity, and throughput. Effective management of employees, maintenance of company operating standards, and compliance with ISO operating procedures are essential.
This role demands strategic leadership, motivation, and direction of direct reports and their teams, encompassing all night operations functions within the business.
Operational hours typically span 8pm to 2am, requiring flexibility.
Responsibilities- To contribute to the strategic planning for Central Operation teams.
- To manage night operations sortation processes and parcel movements according to company policy.
- To ensure quality procedures at night are delivered.
- To oversee holiday planning, aligning with operational requirements.
- To operate within and exceed company-set service levels for all areas of responsibility.
- To achieve Hub sortation unit cost.
- To manage night yard traffic management team activities, ensuring safe and efficient site traffic movement.
- To control night Hub operations costs through planning and review of finance reporting procedures – use of P & L and productivity statistics.
- To provide input into annual and period planning.
- To contribute to wider operations team support for depot networks through liaison with Operations Support and other relevant departments.
- To ensure company Health and Safety policy is implemented and monitored during Night Operations, maintaining a safe working environment.
- To contribute to Security Policy, facilitating security awareness and actioning vehicle and personnel searches according to the policy.
- To contribute to Hub Night Team recruitment by liaising and supporting the HR Department.
- To manage employee retention in your team.
- To investigate and carry out disciplinary, grievance, and appeal hearings in accordance with company procedures.
- To effectively manage all employees through communication, appraisals, training, and improve employee engagement.
- To develop directly line managers and their reports through communication, appraisals, training, and individual development and coaching.
- To manage absence, leading to a reduction in lost time through absence and sick pay costs.
- To manage the On Job Trainer programme (OJT's), ensuring new starters receive appropriate training.
- To contribute to regular meetings with union/employee representatives.
- To undertake projects designated by the CEO and work alongside Heads of Departments on other projects.