E-commerce Fulfilment Specialist
5 days ago
We are seeking an E-commerce Fulfilment Specialist to lead the day-to-day operation and performance of all areas of e-commerce fulfilment for our clients group of nearly 30 stores nationwide.
This is a challenging role that requires strong leadership and supply chain experience, as well as proficiency in CRM/ERP/WMS software.
Key Responsibilities:
- e-Commerce Order Fulfilment: Ensure timely and high-standard deliveries, improve order processing to minimize delays, and communicate stock/service issues with key stakeholders.
- Team Management: Lead and develop a team, ensuring proper training and compliance, and oversee performance management, staffing, and HR coordination.
- Supply Chain Management: Work with purchasing teams to maintain stock levels and cost efficiency, negotiate with logistics partners for efficient order packing/delivery, and handle the refund process with finance and maintain refund records.
- Customer Service: Address customer service issues and implement corrective actions, maintain and update the CMS system for accessibility, and coordinate stock planning, staffing, and shared resources with the Raheen manager.
Requirements:
- 3+ years in a similar role.
- Strong leadership and supply chain experience.
- Proficiency in CRM/ERP/WMS software.
A competitive salary and bonus package, along with additional benefits, awaits the successful candidate.
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