Exceptional Customer Service Expert

3 days ago

Dublin, Dublin City, Ireland beBeeRetention Full time €35,000 - €55,000
Customer Service Representative

This role is crucial in ensuring customer satisfaction and loyalty by providing exceptional support and services.

Key Responsibilities:
  • Engage with customers to understand their needs and concerns.
  • Identify opportunities to retain customers through proactive issue resolution and tailored solutions.
  • Manage customer churn and improve retention rates through effective communication and problem-solving.
New Customer Acquisition:
  • Promote and onboard new customers through inbound and outbound communication channels.
  • Provide detailed information about products and services, addressing potential customers' questions and concerns.
Quality Control:
  • Conduct thorough quality checks on new sales to ensure accuracy and compliance with standards.
  • Verify customer information and documentation to prevent errors and ensure a smooth onboarding process.
Customer Journey Support:
  • Assist customers throughout their journey, providing support across multiple channels.
  • Resolve customer inquiries and issues promptly, ensuring high customer satisfaction.

For this position, we require previous experience in customer service, sales, or a related field. Strong communication skills are essential, as well as the ability to manage multiple tasks and priorities in a fast-paced environment. Proficiency in using CRM software and other relevant technology tools is also necessary. A customer-focused attitude, ability to work independently and as part of a team, and strong problem-solving skills and attention to detail are also required.

We offer a competitive salary with performance-based commission, comprehensive training, ongoing development opportunities, and a supportive and inclusive work environment.

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