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Customer Service Specialist

2 weeks ago

Galway, Galway, Ireland beBeeTechnical Full time €40,000 - €60,000

Job Title: Technical Support Associate

About the Role:

We are seeking a skilled and detail-oriented individual to join our team as a Technical Support Associate. In this role, you will be responsible for providing first-line technical support to customers, distributors, and commercial teams via phone, web-based tools, and email.

Key Responsibilities:

  • Respond to customer inquiries and complaints in a professional and friendly manner
  • Review and prioritize group mailboxes to ensure all inquiries and complaints are actioned
  • Provide troubleshooting support for customer complaints across the designated product range
  • Document complaints and inquiries using established guidelines and procedures
  • Communicate complaint investigation conclusions to customers through written reports and phone conversations
  • Resolve and address complaints or inquiries within target timelines
  • Evaluate opportunities to drive process improvements that positively impact team performance and customer experience
  • Maintain expertise in product specialties required for the role
  • Adhere to quality system processes
  • Ensure business continuity plan compliance
  • Perform other duties as assigned

Requirements:

  • Certificate, Diploma, or Degree in a relevant discipline (e.g., Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering)
  • At least 1-year of experience working in a medical/clinical environment or in a customer-facing support role
  • Fluency in Norwegian language