Customer Experience Specialist

5 days ago

Galway, Galway, Ireland beBeeCustomerService Full time €37,350 - €50,300

Customer Experience Specialist

We are seeking a skilled Customer Experience Specialist to join our team. The ideal candidate will have excellent communication and interpersonal skills, with the ability to resolve customer issues in a professional and courteous manner.

This is a permanent role that may become hybrid after the probation period. As a Customer Experience Specialist, you will be responsible for ensuring customer satisfaction by resolving issues, answering questions, and guiding customers through our products and services.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat efficiently and effectively.
  • Handle customer complaints, troubleshoot issues including pricing, billing inquiries, and order status updates.
  • Assist customers with placing orders, returns, refunds, or exchanges according to company policies.
  • Collaborate with internal departments to resolve customer concerns effectively and efficiently.
  • Maintain knowledge of our facilities, websites, products, promotions, policies, and procedures.
  • Represent us professionally, courteously, and efficiently.
  • Complete documentation to in-house standards and be compliant with all in-house procedures.
  • Work safely at all times.
  • Report to the Customer Service Team Leader.

Requirements:

  • Fluency in spoken and written French & English is essential.
  • Minimum 2 years' experience working in a Call Centre or Customer Service department.
  • Excellent communication skills.
  • Excellent telephone and customer service skills.
  • Ability to work independently and as part of a team in a fast-paced environment.

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