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Customer Experience Specialist

3 weeks ago

Galway, Galway, Ireland beBeeCustomerExperience Full time €40,000 - €55,000

We are seeking an experienced customer service professional to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences across various regions.

Your key responsibilities will include building and maintaining relationships with customers, ensuring accurate and up-to-date information in CRM systems, and resolving customer orders and issues in a timely manner.

To be successful in this role, you must possess excellent communication skills, be proactive, and able to work with limited supervision. Previous experience in a customer services department is essential, and some experience in a technological environment would be beneficial.

Key qualifications include:

  • Passion for delivering outstanding customer experiences
  • Excellent verbal and written communication skills
  • Ability to work independently with minimal supervision
  • Previous experience in a customer-facing role

We offer a competitive salary and benefits package, as well as opportunities for career development and growth.

Responsibilities:

  • Build and maintain relationships with customers
  • Ensure accurate and up-to-date information in CRM systems
  • Resolve customer orders and issues in a timely manner

Requirements:

  • Excellent communication skills
  • Proactive and independent
  • Previous experience in customer services

What we offer:

  • Competitive salary and benefits package
  • Career development opportunities