Technical Customer Experience Specialist

3 days ago

Galway, Galway, Ireland beBeeExceptional Full time €45,000 - €55,000
Job Summary

We are seeking a highly motivated and skilled individual to provide exceptional customer experiences in our Galway, Ireland office.

The ideal candidate will have a strong passion for delivering top-notch customer support and a proven ability to manage technical complaints with professionalism and empathy.

  • Provide first-line support for customers via phone and email, resolving issues efficiently and effectively.
  • Deliver high-quality documentation of all customer interactions, including complaints and inquiries.
  • Communicate investigation results clearly and concisely, both in writing and over the phone.
  • Identify opportunities for process improvements to enhance team performance and customer satisfaction.

In this role, you will have the opportunity to work in a fast-paced environment with a global leader in healthcare innovation.

Key Responsibilities:
  • Customer Support:
    • Respond to customer inquiries and resolve issues promptly and professionally.
    • Escalate complex issues to senior support staff when necessary.
  • Documentation:
    • Maintain accurate records of customer interactions, including complaints and inquiries.
    • Ensure timely completion of documentation tasks.
  • Investigation Results:
    • Clearly communicate investigation results to customers via phone or email.
    • Ensure that all communication is professional and empathetic.
  • Process Improvement:
    • Identify opportunities for process improvements to enhance team performance and customer satisfaction.
    • Collaborate with senior support staff to implement process improvements.
Requirements:
  • Bachelor's degree in a relevant field.
  • At least 2 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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