Technical Customer Support Professional

2 hours ago

Galway, Galway, Ireland beBeeCustomerSupport Full time €45,000 - €60,000
Job Opportunity

A leading multinational in the medical devices and healthcare sector is seeking a highly skilled CUSTOMER SUPPORT SPECIALIST fluent in German or Norwegian to join its team.

Key Responsibilities:
  • Handle inbound customer calls and emails with professionalism, empathy, and efficiency.
  • Deliver first-line troubleshooting for customer issues across the assigned product range by diagnosing problems and asking targeted questions to reach resolution.
  • Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
  • Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
  • Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
  • Identify and recommend process improvements to enhance team performance and customer satisfaction.
Qualifications and Experience:
  • Minimum of 1 year's experience in any medical/clinical setting or a customer-facing customer support role
  • Proven ability to deliver outstanding customer experiences while managing technical complaints.
  • Fluency in German or Norwegian is essential.

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