German Customer Support Professional

2 weeks ago

Galway, Galway, Ireland beBeecustomer Full time €40,000 - €60,000

Customer Service Representative

Location: Galway, Ireland (Parkmore East Business Park)

Employment Type: Full-time, Permanent

A leading healthcare company is seeking a Customer Service Representative fluent in German to join its team in Galway. This is an exciting opportunity to develop a long-term career in a dynamic environment.

Key Responsibilities

  • Handle customer calls and emails with professionalism, empathy, and efficiency.
  • Deliver first-line troubleshooting for customer issues across the assigned product range by diagnosing problems and asking targeted questions to reach resolution.
  • Accurately document all customer interactions, complaints, and inquiries in line with company procedures.
  • Communicate investigation results to customers via clear, well-structured written reports and phone conversations.
  • Resolve issues within agreed timelines, meeting key performance indicators for both individual and team targets.
  • Identify and recommend process improvements to enhance team performance and customer satisfaction.

Qualifications and Experience

  • Minimum of 1 year's experience in any medical/clinical setting or a customer-facing customer support role.
  • Proven ability to deliver outstanding customer experiences while managing technical complaints.
  • Fluency in German is essential.

Benefits

  • Opportunity to work with a global leader in healthcare innovation.
  • Develop a long-term career in a collaborative and dynamic environment.

What We Offer

We are committed to providing a supportive and inclusive workplace where our employees can thrive. If you are passionate about helping customers, we'd love to hear from you.

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