Technical Support

1 week ago

Galway, Galway, Ireland Cpl Full time

Technical Support Associate – German – Galway City

Overview

My client is multinational medical devices and health care company, looking for people with knowledge in the Life Sciences field to be able to support Client use of their products

What would you do?


•Receive inbound Customer calls and email communications and address in a professional and friendly manner.


•Provide first level support in troubleshooting customer complaints across the designated medical/biomedical product range by analysing customer problems and asking the appropriate questions to resolve.


•Documenting complaints and investigation conclusions to customers through written reports and phone conversations.

What do you need to have?

·A MUST: Certificate, Diploma or Degree in relevant discipline i.e.Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline. This is desirable, not essential – Call centre and admin experience will also be accepted

·Fluent German and English is essential for this role.

·Desirable - The individual will have a minimum of 1-year experience working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.

What would you get?

·Monthly Salary

·Hybrid work

·Permanent contract

·Great Benefits

Interested? Apply sending your CV and we can arrange a confidential chat

#LI-LM7

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