IT/Technical Support Engineer

IT/Technical Support Engineer role at MBRYONICS. MBRYONICS is at the forefront of free space optical communications, with a product portfolio spanning photonic integrated circuits to advanced optical systems and embedded software solutions. Our optical communications systems are deployed in satellite communications. We are expanding and seeking a motivated IT/Technical Support Engineer to join our team.

• Provide first- and second-line support for all staff, diagnosing and resolving hardware, software, and network issues quickly and effectively.
• Install, configure, and maintain operating systems, applications, and peripherals for laptops, desktops, and engineering workstations.
• Manage core infrastructure including Windows Server, Azure Entra ID, SonicWall firewalls, switches, wireless networks, VLANs, and VPNs.
• Administer cloud and SaaS environments including Google Workspace and AWS.
• Implement and maintain system patching, updates, backups, and disaster recovery processes in line with policy.
• Enforce security controls, MFA, access management, and endpoint protection across the organisation.
• Maintain asset inventories and documentation to support operational continuity and compliance audits.
• Support secure environments for engineering workloads, including CAD, PDM, and HPC systems.
• Collaborate with the Director of Cyber & Information Security on incident response, monitoring, and continuous improvement of IT security posture.
• Provide technical input into IT and security projects, including infrastructure upgrades, cloud deployments, and automation initiatives.

• Strong experience in both IT support and infrastructure administration, ideally in a multi-site or engineering/manufacturing environment.
• Proficiency with Windows 10/11, Windows Server, Azure Entra ID/Azure AD, and Google Workspace administration.
• Solid networking knowledge (TCP/IP, VLANs, VPNs, DNS, DHCP, firewall configuration).
• Hands-on experience with SonicWall or equivalent firewall platforms.
• Familiarity with AWS services (VPC, EC2, IAM) and cloud security best practices.
• Understanding of endpoint protection, MFA, and patch management.
• Excellent troubleshooting, problem-solving, and documentation skills.
• Ability to work independently, prioritise effectively, and communicate clearly with technical and non-technical audiences.

• Experience with CAD/PDM environments (SolidWorks, Fusion 360, Ansys).
• Familiarity with Jira, Bitbucket, and development pipelines.
• Exposure to ISO 27001, NIS2, or similar compliance frameworks.

• Career Growth: Contribute to a world-class space-age communication program while developing leadership skills in a state-of-the-art manufacturing environment.
• Collaboration: Work with talented professionals across disciplines to drive impactful solutions.
• Innovation: Be part of a team pioneering advancements in manufacturing engineering for cutting-edge FSO systems.
• Work-Life Balance: Enjoy flexible work schedules and a comprehensive benefits package.

If you're ready to take your career to new heights and drive the future of space-age communication, apply now and join the MBRYONICS team as our IT/Technical Support Engineer.

Core ethical values, diversity and inclusion are invaluable to MBRYONICS' business success. We recognise that the broad perspectives that result from recruiting, developing and retaining a globally diverse workforce promotes innovation and helps us succeed as a business enterprise. It is the policy and practice of the Company to provide equal opportunities to all employees and applicants. The Company will not tolerate discrimination on the basis of gender, race, religion, sexual orientation, gender identity, civil status, family status, disability, age, or membership of the Traveller community.