Automotive Technical Support Engineer

3 weeks ago

Galway, Galway, Ireland Deal Full time

Westward Scania is based in Strokestown since 1959 and is the distributor of Scania products in the Republic of Ireland since 1976. Scania is a leading manufacturer of heavy trucks, bus & coaches and Scania Power Solutions engines. In addition, Scania offers and sells a broad range of service related products and financial services.

We have an excellent opportunity for an Automotive Technical Support Engineer. As a Technical Support Engineer, you will provide guidance to our dealer network on technical issues and use your skills to keep our customer uptime at maximum levels. To be successful in this role you should have a good technical understanding of heavy goods vehicles, be proactive, have tenacity and use your initiative to help solve issues.

Essential Qualifications and Skills

Qualification in automotive, transport or mechanical engineering (Level 8 preferred)
Confidence to communicate and deal with people at all levels
Ability to analyse business requirements and define them into technical requirements
Strong analytical skills
IT knowledge including Microsoft, Word and Excel
Technical Report writing skills

Key Responsibilities:

Support our dealer network with technical issues and reporting to Scania HQ when necessary
Supporting the flow of technical information and communications to our network and end users
Work as part of a team on development projects for new products and services.
Build a close working relationships with all internal departments to improve products and services
Technical administration including the delivery of campaigns and subscriptions
Travel to our dealer network throughout Ireland providing support on technical issues and projects
Undertake any other work as directed by their line manager in connection with their job as required.
Attractive remuneration package available to the successful candidate.

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