IT Technical Support Specialist

2 weeks ago

Galway, Galway, Ireland beBeeExpert Full time €60,000 - €80,000
Job Description

We are seeking a skilled IT/Technical Support Specialist to join our team. As part of our expansion, we are currently looking for a motivated professional to take ownership of day-to-day IT operations and infrastructure across our sites and cloud environments.

This is a hands-on, high-impact position responsible for ensuring that our systems, networks, and endpoints are reliable, secure, and optimized to support our engineering and business operations.

You will work closely with leadership, engineering teams, and external partners to keep our technology environment running smoothly, while continuously improving systems and processes.

  • Provide first- and second-line support for all staff, diagnosing and resolving hardware, software, and network issues quickly and effectively.
  • Install, configure, and maintain operating systems, applications, and peripherals for laptops, desktops, and engineering workstations.
  • Manage core infrastructure including Windows Server, Azure Entra ID, SonicWall firewalls, switches, wireless networks, VLANs, and VPNs.
  • Administer cloud and SaaS environments including Google Workspace, AWS.
  • Implement and maintain system patching, updates, backups, and disaster recovery processes in line with policy.
  • Enforce security controls, MFA, access management, and endpoint protection across the organization.
  • Maintain asset inventories and documentation to support operational continuity and compliance audits.
  • Support secure environments for engineering workloads, including CAD, PDM, and HPC systems.
  • Collaborate with the Director of Cyber & Information Security on incident response, monitoring, and continuous improvement of IT security posture.
  • Provide technical input into IT and security projects, including infrastructure upgrades, cloud deployments, and automation initiatives.

Requirements

  • Strong experience in both IT support and infrastructure administration, ideally in a multi-site or engineering/manufacturing environment.
  • Proficiency with Windows 10/11, Windows Server, Azure Entra ID/Azure AD, and Google Workspace administration.
  • Solid networking knowledge (TCP/IP, VLANs, VPNs, DNS, DHCP, firewall configuration).
  • Hands-on experience with SonicWall or equivalent firewall platforms.
  • Familiarity with AWS services (VPC, EC2, IAM) and cloud security best practices.
  • Understanding of endpoint protection, MFA, and patch management.
  • Excellent troubleshooting, problem-solving, and documentation skills.
  • Ability to work independently, prioritize effectively, and communicate clearly with technical and non-technical audiences.

What's In It For You

  • Career Growth: Contribute to a world-class space-age communication program while developing your leadership skills in a state-of-the-art manufacturing environment.
  • Collaboration: Work with talented professionals across disciplines to drive impactful solutions.
  • Innovation: Be part of a team pioneering advancements in manufacturing engineering for cutting-edge FSO systems.
  • Work-Life Balance: Enjoy flexible work schedules and a comprehensive benefits package.

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