Technical Customer Support Specialist

6 days ago

Galway, Galway, Ireland beBeeTechnical Full time €45,000 - €60,000
Job Title: Technical Support Associate

We are seeking a highly motivated and skilled Technical Support Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Role:

This is a permanent full-time position based primarily on-site in Galway City. You will report directly to the EMEA/APAC Technical Support Team Lead.

Your Responsibilities include:

  • Providing professional and friendly support by handling inbound customer calls and emails in Norwegian and English.
  • Acting as the first technical point of contact: analyzing and resolving customer queries and complaints related to the assigned product portfolio.
  • Documenting all customer interactions accurately according to internal standards.
  • Clearly communicating investigation findings and solutions to customers via phone and written correspondence.
  • Prioritizing and managing customer inquiries in shared mailboxes according to company processes.
  • Ensuring timely response and resolution to meet individual, team, and company KPIs.
  • Identifying and suggesting improvements to enhance the customer experience.
  • Building and maintaining product knowledge and sharing expertise within the team.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • A completed education, certificate, or degree in a relevant field (e.g., science, biomedical, healthcare, nursing, engineering) - an advantage but not mandatory.
  • Previous experience in a call center or customer-facing role - beneficial.
  • Full professional fluency in Norwegian and English, both spoken and written.
  • Ideally at least 1 year of experience in a medical/clinical environment or technical support role.
  • Strong analytical skills, structured working method, and excellent problem-solving abilities.
  • Experience handling complex customer issues and technical troubleshooting.
  • Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
  • Excellent communication skills, team player, and adaptable.
  • Ability to prioritize tasks independently and take responsibility.
Benefits:

We offer a range of benefits, including:

  • A permanent contract with a globally successful company.
  • An attractive salary package including social benefits.
  • A modern and dynamic workplace located in the heart of Galway City.
  • A hybrid work model: 1 day remote, 4 days on-site.
  • Various professional training and development opportunities.
  • 30 days annual leave.
  • A friendly team with an open company culture.
  • Flexible start date.

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