Customer Experience Champion

3 days ago

Galway, Galway, Ireland beBeeCustomerSupport Full time €30,000 - €40,000
Job Description:

A Customer Support Specialist is sought by a multinational in the medical devices and healthcare sector to join its Galway-based team. This is an exceptional opportunity to become part of an industry leader, grow your expertise, and develop a long-term career in a collaborative and dynamic environment.

The role involves handling inbound customer calls and emails with professionalism, empathy, and efficiency. Delivering first-line troubleshooting for customer issues across the assigned product range by diagnosing problems and asking targeted questions to reach resolution is also key. Accurately documenting all customer interactions, complaints, and inquiries in line with company procedures is essential.

Key responsibilities include communicating investigation results to customers via clear, well-structured written reports and phone conversations, resolving issues within agreed timelines, meeting key performance indicators for both individual and team targets, and identifying and recommending process improvements to enhance team performance and customer satisfaction.

Required Skills and Qualifications:
  • Minimum of 1 year's experience in any medical/clinical setting or a customer-facing customer support role
  • Proven ability to deliver outstanding customer experiences while managing technical complaints.
  • Fluency in German or Norwegian is essential.
Benefits:

This is a full-time, permanent position offering the chance to work in a fast-paced environment with a globally renowned organization. Enjoy a collaborative and dynamic atmosphere where you can grow your expertise and develop a long-term career.

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