Customer Success Ambassador

4 days ago


Galway, Galway, Ireland beBeeExperience Full time €40,000 - €60,000
Customer Experience Champion

We are seeking a highly motivated Customer Experience Champion to drive customer satisfaction and success.

About the Role

This is a key position that requires someone with excellent interpersonal skills to build strong relationships with clients and stakeholders.

Key Responsibilities:
  • Cultivate robust relationships with key clients and stakeholders to ensure exceptional customer experiences.
  • Become a product expert to deliver high-quality demos and communicate the value proposition of our CRM solution.
  • Support potential customers from initial engagement to subscription, ensuring seamless onboarding processes.
  • Identify opportunities to upsell and cross-sell to existing customers, enhancing their overall experience.
  • Develop strategies to retain customers, reducing churn and improving satisfaction levels.
Requirements
  • Proven experience in customer-facing roles, preferably in a technical or SaaS environment (3+ years).
  • Familiarity with customer support processes and CRM tools to drive efficiency and effectiveness.
  • Proven track record in developing and executing customer retention strategies to improve customer loyalty.
  • Exceptional verbal and written communication skills to interact with clients and internal teams.
Benefits

As a Customer Experience Champion, you will be part of a dynamic team passionate about helping small businesses grow sales through proactive use of data. We offer professional development opportunities, a strong learning culture, and a hybrid work policy.



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