Customer Success Specialist

3 weeks ago

Galway, Galway, Ireland MathWorks Full time

Join to apply for the Customer Success Specialist role at MathWorks

Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. MathWorks is where bold ideas become real-world breakthroughs. MATLAB and Simulink power innovations in healthcare, sustainability, AI, and more. Our EMEA Shared Sales and Services Center in Galway supports a vibrant, multicultural team dedicated to helping commercial customers experience the full value of our products. We are looking for an enthusiastic, creative person to join our team to further help our customers use our products efficiently.

As a Customer Success Specialist, you will work directly with a portfolio of the world's leading commercial and governmental customers and be part of an account team that proactively drives adoption of our software. You will ensure a partnership that includes excellent service with a direct link to successful yearly license renewals.

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities
  • Take ownership of assigned onboarding tasks within the customer Onboarding Opportunity, including conducting customer Welcome Calls to support activation and performing Usage Checks to ensure customers maximize the value of their software.
  • Engage with both Admins and Licensed End Users to ensure onboarding in the most productive way.
  • Discover and analyse gaps in the customer experience that may lead to customer attrition. Work cross-functionally with internal teams to address such gaps.
  • Work closely with the account team to integrate awareness activities driven by the MathWorks Technical Team.
Minimum Qualifications
  • A bachelor\'s degree is required.
Additional Qualifications
  • German and English language - C2 proficiency level required
  • Customer-focused with excellent communication (written and verbal)
  • Detail-oriented with a self-starting ability and strong organisational skills
  • Effective problem solving, collaboration, and influencing skills
  • Ability to work well both independently and within a team environment.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development

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