Customer Success Specialist

1 week ago

Galway, Galway, Ireland OnePageCRM Full time

Used by small businesses in more than 80 countries, OnePageCRM is the first (and only) action-focused CRM in the world. We're on a mission to help small businesses shift the focus from simply storing data to proactively using it to grow sales. In 2025, Forbes Advisor named OnePageCRM one of the best simple CRMs in the world.

What we offer
  • Professional development and a strong learning culture
  • 4-day week in June (after probation)
  • Hybrid work policies (after probation)
  • Team of A-players (a highly skilled, motivated team)
  • Regular team-building activities (in-person and virtual)
  • Strong emphasis on work-life balance / wellness benefits
Who we are looking for

As our product rapidly develops, we seek a tenacious Customer Success Specialist who is passionate about ensuring customers have the best experience with our CRM. You will play a pivotal role in the success and satisfaction of our new, existing, and potential customers. This role is crucial for driving onboarding, retention, expansion, and overall company growth.

Here's what you'll need to succeed in this role:

  • Proven experience in customer success preferably in a technical or SaaS Company (3+ years).
  • Familiarity with customer support processes and CRM tools.
  • Proven track record in developing and executing customer retention strategies to minimize churn and enhance overall satisfaction.
  • Ability to empathize with customers, listen and understand their needs, and tailor solutions to address their unique challenges with a positive and proactive attitude to inspire confidence and trust in customers.
  • Goal-oriented with a focus on meeting and exceeding metrics and objectives.
  • A hunter mentality and an ability to proactively identify and pursue new opportunities with focus and determination.
  • Exceptional verbal and written communication skills to effectively interact with clients and internal teams (English)
  • Bachelor's degree in business, communications or a related field (preferable).
Responsibilities
  • Cultivate robust relationships with key clients and stakeholders, conduct routine check-ins and business reviews to grasp their evolving requirements.
  • Become a product and industry expert to deliver high-quality demos and clearly communicate OnePageCRM's value.
  • Support potential customers from the first engagement to subscription.
  • Identifying upselling opportunities with existing customers.
  • Develop and implement strategies to retain customers, with the goal of reducing churn and enhancing overall customer satisfaction.
  • Identify potentially vulnerable client relationships and proactively implement measures to fortify them.
Our selection process
  • Application shortlisting
  • Screening call
  • Interview
  • Assessment
  • Final chat with a member of the Leadership team
  • Decision

OnePageCRM is an equal-opportunity employer. If your CV may not align perfectly with the role but you believe you could be a strong match, we'd like to hear from you. At OnePageCRM, we value talent and potential, carefully reviewing each application we receive.

Location

Galway, Ireland

Starting: Immediate start

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