Sought After Customer Success Manager

5 hours ago


Galway, Galway, Ireland beBeeCustomerSuccess Full time €45,000 - €60,000
Job Overview

We are seeking a highly skilled Relationship Manager to drive customer satisfaction and growth.

Key Responsibilities
  • Cultivate strong relationships with key clients and stakeholders through regular check-ins and business reviews.
  • Become an expert in our product and industry to deliver high-quality presentations and clearly communicate its value.
  • Support potential customers from initial engagement to subscription, ensuring seamless onboarding and retention strategies.
  • Identify upselling opportunities with existing customers and develop targeted sales plans.
  • Develop and implement effective customer retention strategies to minimize churn and enhance overall customer satisfaction.
  • Proactively identify potentially vulnerable client relationships and implement measures to strengthen them.
Requirements
  • At least 3 years of experience in customer success or a related field, preferably in a technical or SaaS environment.
  • Proficiency in CRM tools and customer support processes.
  • Track record of developing and executing successful customer retention strategies.
  • Excellent communication and interpersonal skills, with the ability to empathize with customers and tailor solutions to their unique needs.
  • Goal-oriented with a focus on meeting and exceeding performance metrics.
  • Proactive approach to identifying new opportunities and a hunter mentality to drive growth.
  • Exceptional written and verbal communication skills to effectively interact with clients and internal teams.
  • A Bachelor's degree in business, communications, or a related field is preferred.

Our organization values talent and potential, carefully reviewing each application we receive.



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