Customer Success Specialist

2 weeks ago

Galway, Galway, Ireland MathWorks Full time

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More.

It is an exciting time to join MathWorks as we establish, develop, and grow our Shared Sales & Services centre in Galway, Ireland.

MathWorks is establishing an EMEA Customer Success team, dedicated to helping our commercial customers experience the full value of MATLAB and Simulink.

We are looking for an enthusiastic, creative person to join our team to further help our customers use our products efficiently.

As a Customer Success Representative, you will work directly with a portfolio of the world's leading commercial and governmental customers and be part of an account team that proactively drives adoption of our software. This ensures our customers experience a partnership that includes excellent service with a direct link to successful, yearly license renewals.

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities include:

  1. Own and manage assigned tasks within the customer onboarding opportunity, from customer welcome calls to confirm activation through usage checks and handoff to the renewals sales team.
  2. Engage with both admins and licensed end users following the prioritization matrix to ensure onboarding is as productive as possible.
  3. Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
  4. Work closely with the account team to integrate awareness activities with the more technical engagement activities driven by the MathWorks Technical Team.

Qualifications:

  • Proficiency in German and English (C2 level required).
  • Customer-focused with excellent communication skills (written and verbal).
  • Detail-oriented with a self-starting ability and strong organizational skills.
  • Effective problem-solving, collaboration, and influencing skills.
  • Ability to work well both independently and within a team environment.
    • A bachelor's degree is required.

Join us as we build our EMEA Customer Success team to help our customers maximize the value of MATLAB and Simulink.

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