Customer relationship specialist

3 weeks ago

Galway, Galway, Ireland Radius Full time
Overview

Customer relationship specialist role at Radius.

Join to apply for the Customer relationship specialist role at Radius.

We're an ambitious, forward-thinking global business focused on sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Job Description

The role of a Customer relationship specialist is to assist and retain current Radius fuel card customers and provide solutions for their needs.

Your Responsibilities Day To Day Will Be…
  • Making a high number of outbound telephone calls, looking to retain and service our customers.
  • Maintaining a positive relationship between Radius and our customers.
  • Answer questions about products or Radius as business.
  • Drive retention, taking on feedback and putting it into practice.
  • Offering services based on customer requirements.
  • Checking up on the accounts you have retained and driving volume performance.
Qualifications
  • Experience in a customer retention role (preferable).
  • Excellent listening and problem-solving skills with a customer-centric approach.
  • Strong verbal and written communication abilities.
  • Driven approach to meet and exceed expectations of customers.
  • Resilience and ability to remain calm under pressure.
  • Quick learner with adaptability to changing processes and technologies.
  • Basic understanding of Microsoft Office programmes e.g. Excel.
What can you expect of us?
  • A friendly culture that mirrors our proposition to our customers.
  • Fantastic opportunities for ongoing development and progression.
  • A fast-growing organisation that defines itself as being agile and innovative.
  • A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
  • Set, daytime working hours - No evenings, weekends or bank holidays.
  • 25 holiday days per year, plus bank holidays.

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.

How to Apply

If you feel we are a good match for each other, you can apply online now. If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Equal Opportunity

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations, please let us know, and we will support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or change in business priorities.

Note to Recruitment Agencies

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System when approved to do so by the Radius Talent Team.


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